Over the past 12 years, we have helped the following clients (sectors): industry, production, healthcare, hospitals, ICT service providers, human resources, financial services, local authorities, distribution chains, food producers, logistics service providers, Internet service providers, software developers, foundations, organizations that are entering a process of change in which customer/crazy relationships rnisseur change, water associations. 65% of the SLAs (clients) created do not refer to ICT. 13 4 Service Levels Maintenance 4.1 Release Management A mechanism for controlling the initiation, implementation, and evaluation of changes in applications through the implementation of RFCs. Preference is given to an annual release schedule, including: 1. Dates of completion of publications next year 2. Dates when production takes place responsible for the annual preparation before the 1st Agreed Release Schedule for maintenance (and projects) for the coming year.b to agree on a delivery date agreed in agreement between the order coordination of the orders of the client> and the person in charge of the publication. Schedule of investigations per year before 1 December At least 85% of orders are carried out on time for the agreed delivery date of the contracting entities> and all reliability Accuracy and completeness of the first proposed solution. 90% of the executed ICRs must be properly delivered in one application in one time> 13/18, with regard to the use of the services to be provided, the dependence on third-party organizations (for example. B KPN t.b.v. communication) and the breakdown of situations in which organisations may invoke force majeure. .